1. Processing Time
Dear Valued Customers,
We want to ensure that every piece of our women’s wear is a true work of art, handcrafted with care and tailored to perfection. As a result, our processing times have been extended to maintain our commitment to quality. Please allow up to 3-4 business days for your order to be meticulously fulfilled.
At Nilotika, we pride ourselves on being a slow artisanal workshop, dedicated to creating bespoke pieces designed to fit you perfectly. Each garment is lovingly handmade, ensuring you enjoy a one-of-a-kind experience.
Kindly note that this processing time does not include the estimated delivery period shown at checkout. In the unlikely event that you haven’t received a shipping notification after 5 business days, please don’t hesitate to reach out to us at info@nilotika.shop. Your satisfaction is our priority.
Thank you for choosing Nilotika, where craftsmanship meets elegance.
2. Shipping Timeline
Once your order is shipped, we estimate you will receive your order within 3 to 7 business days of its ship date.
Shipping Notification
If you have not received a shipping/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to info@nilotika.shop, including your order number.
Shipping Rates
Shipping costs are calculated at checkout depending on your location and may vary based on your order value. Orders are shipped from Nairobi, Kenya, and we always select the fastest and most cost-effective option.
✅ Free shipping on local orders over $100.
Tracking Your Order
To keep tabs on your order’s journey, we’ve got you covered! Once your order is shipped, we’ll send you an email notification with a tracking number. Please allow 48 hours for the tracking information to update.
Should your order not arrive within 5 days of receiving your shipping confirmation email, just shoot us a message at info@nilotika.co.ke. Include your name and order number, and we’ll assist you right away.
3. About Us
www.nilotika.co.ke is a site operated by ……………………………………... We are registered in Nairobi, Kenya, and our studio is located at Jamhuri Estate, off Ngong Road.
📧 Email: info@nilotika.co.ke
Customer Care and Service
Should you need to get in touch with us for any reason, please feel free! Contact us Monday to Friday between 9:00 AM and 5:00 PM via:
📩 Email: info@nilotika.co.ke
🐦 Twitter: @nilotika
📘 Facebook: @Nilotika
📸 Instagram: @_Nilotika
📞 Phone: +254 713 205 478
By using our website and services, you agree to abide by these policies and terms. Nilotika reserves the right to update or modify these policies as needed, and any changes will be communicated to our customers.
