Nilotika Terms & Conditions 

Welcome to Nilotika!

Thank you for shopping with us. These terms ensure a smooth experience for both you and our team. By placing an order, you agree to the following:  

1. Ordering & Fulfillment

– Processing Time: Your custom order will be ready in 2–3 business days. If delays arise (e.g., fabric availability), we’ll notify you promptly.  

– Order Confirmation:You’ll receive an email/SMS confirmation. Please review it carefully—contact us within 6 hours for changes.  

2. Delivery

– Nationwide Shipping:Delivered via trusted riders for KES 300–1,500(location-dependent).  

– Delivery Time:1–5 days  after completion. Delays beyond our control (e.g., courier delays) will be communicated.  

– Tracking: A tracking link will be sent via SMS/email.  

3. Cancellations & Changes

– You may cancel your order within 24 hours  of placement.  

– Custom items cannot be changed after confirmation. To modify, cancel the original order (return delivered items if applicable) and place a new one.  

4. Pricing & Payment  

– Currency:All prices are in KES

– Payment Methods: M-Pesa, debit/credit cards, or bank transfers via secure platforms.  

– Price Adjustments: Prices may change due to fabric costs or promotions. Paid orders are price-locked.  

5. Returns & Refunds

– Faulty Items:Return within 3 days for free repairs/replacement (if the error is ours).  

– Custom Items: No returns/exchanges unless defective.  

– Refunds: Processed within 19 business days  via your original payment method.  

6. Custom Orders

– Fabric/Design: Colors may vary slightly due to screens or fabric batches.  

– Non-Refundable: If the item matches your provided specifications.  

– Alterations:Available for KES 500–2,000 (e.g., hemming).  

7. Your Privacy  

We protect your data! Our [Privacy Policy] details how we use your information. Please keep your account updated for the best service.  

8. Intellectual Property

All designs, logos, and website content belong to Nilotika. Unauthorized use is prohibited.  

9. Our Responsibilities

We’re not liable for:  

– Delays caused by couriers, strikes, or natural events.  

– Garment damage due to improper care (follow included instructions).  

10. Updates to Terms

Terms may be updated occasionally. Changes apply immediately upon posting.  

11. Contact Us 

We’re here to help! Reach out Monday–Friday, 8:00 AM–5:00 PM

-Email:[hello@nilotika.co.ke]

– Phone/WhatsApp:+254 713 205 478  

– Socials:

@Nilotika (Facebook), 

@_Nilotika (Instagram),

 @Nilotikastudio (Twitter)  

– Address:Woodley Estate, Impala Court, House 364, Nairobi  

Thank you for trusting Nilotika! We’re honored to create pieces that celebrate your unique style.  

[www.nilotika.co.ke](http://www.nilotika.co.ke)